Andrey
Key Master
This is probably because you have auto log-in turned ON.
To launch the app if it crashes follow these steps:
1) Go "Settings" of your iPhone.
2) Find iBearMoney in the list. Tap on it.
3) Turn auto log-in feature OFF.
4) Launch iBearMoney app. (Do not log-in!)
5) Go to "Backup"
6) Make a backup and save it to your hard drive.
Please let me know if this makes sense.
Hi Andrey,
I turned the auto-login off, but still the problem is the same.
I tap on the iBearMoney app then the bear shows up,
then next is going back to the iPhone main screen.
I can't seem to arrive at the login or profile screen.
Is there a chance to reverse the upgrade?
I mean, could I downgrade my version back to 2.0 something
and still keep my transaction records?
thanks.
Andrey
Key Master
It seems that you didn't update for quite a while.. More than a year?
Here is what we can do. In the next update 4.1 we will fix the launch issue and then work with your backup. It will be released in two weeks from now or so.
Please let me know if you want to wait. Another option if to reinstall the app and enter data manually. Sorry for this option, but your case is unique. We released 25 updates since you installed your 2.0 version.
Hi Andrey,
I'm willing to try any option just to get my app to work again.
And yes, I haven't updated my app for a long time.
I was already happy with the features even though it was only ver 2.0.1, I think.
Hmm, but I wouldn't want to input the data manually, that would be requiring
a lot of time for me to setup again.
I guess the problem was the sudden update jump from ver 2.0 to 4.0.
Probably some change in your app's structure or something.
Well, too bad that there are no lower versions available or any way for me to
downgrade my version.
And if there were only a step by step upgrade from 2.0 to 3.0 to 4.0 versions,
I guess that would have helped to stop my app from totally crashing.
2 weeks is quite long, but I guess I don't have any other choice.
If I reinstall the app, do I need to purchase it again or I still get to keep my
purchase rights for the reinstallation?
Andrey
Key Master
You will not be charged if you decide to reinstall the app. Please remember if you delete the app you will lose the data. PS yes you are right we made many significant changes with database structure. It is completely different from 2.0.1 version. We have step by step upgrade. So you are willing to wait for an update? We need to know to change our development plan
Andrey
Key Master
There will be a lot of work to check all the upgrades from your 2.0.1 version to the current version. About a week I guess.
brunofar
Member
Hi guys,
First of all I'd like to congratulate you for the excellent job with Ibear Money. It's really fantastic and complete.
Although it's fantastic, it's still not perfect... (sorry for the joke... I know nothing is...). I've been experiencing crashing during start of the application. I usually keep all my applications updated. On 14th February I updated to 4.0.2 and it worked well (many transactions were posted in this period) until today (17th), when I observed the problem. I had a backup copy performed on 13th February, but it still crashes the device. Only the previous backup (24th January) allowed a successful startup. I tried to reinstall the application, but the same behavior was observed.
I believe that it's not necessary to mention that during the process I've already lost all transactions since last backup on 13th February and, if I'm not able to load 13th February backup, I will probably lose all changes since 24 January (previous working backup).
Do you have any clue about this issue? Is there anything I can do about it? Is it useful if I send you the working and non working backups for debugging?
Thank you very much and again congratulations for the good work!
Yours Sincerely,
Bruno
Andrey
Key Master
Hi Bruno,
We can fix your backup. Please check your email. We sent you detailed instructions.
Andrey
Andrey
Key Master
2KJeff: We resolved 2 version -> 4 version upgrade issue. It will be in 4.1 version. It's in testing now.
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