Forums

1. 

   Akhat
   

   Replying to @bk_man's post:

   Possibly, you are right. I just did it, but doing it earlier would be better.

   Posted 1 year ago #
2. 

   ashltd
   Member

   Hi Akhat,

   Even though I can understand the fix is there waiting Apple approval, this issue was already notified two months ago and no official communication was issue from you to warn current customers.

   Beta versions are meant to test capabilities and third-party integration before final release gets to public market. So in your case I see a really big lack of project management and customer communication skills.

   I understand that developing new functionalities is what kept applications alive within the AppStore, but if you allow this errors to come in you will definitively lose customers (even though we have already paid the product).

   I hope the fix will be available soon enough, and I really expect we will know that because you let us know (blog, twitter, facebook, whatever), not because we find out ourselves (as we did with the bug).

   Just final question, will the Money for iPad suffer from the same error when iOS4 is available for them???

   Posted 1 year ago #
3. 

   Akhat
   

   Replying to @ashltd's post:

   Hello ashltd, possibly you are right regarding the ways how it could be improved. However I can assure you that we've been working the best we could to make it compatible with iOS 4 as quickly as possible. We knew about the bug, which was not exactly a bug because iOS 4 was released in a testing mode long ago. Only now iOS 4 is officially available.

   I can understand that it may look like nothing was moving, but there has been a lot of work done. Money is an application with a lot of such features, which other applications do not have. It consequently takes a considerable time to add or change any features in it while making sure that other features keep working the way they need to or even better.

   You need to understand that Money for iPhone was originally developed and designed for the previous OS. Even Apple does not make iOS 4 work the same way in all its devices, and it is reasonable to expect that some applications can have issues with the new OS. We do what we can, and release a free update for iOS 4, no extra money charged although the product has changed to become compatible with a new OS.

   Money for iPad must not suffer from the same error.

   Posted 1 year ago #
4. 

   mandin82
   Member

   Akhat

   I can totally agree with your point of view in that you didn't want to mess with the code BEFORE the official iOS4 release (even though I would think the GM release would be a good point to start working, but that's me).

   I do comply however with other users in that a previous notice would've been great. Yours is a software that's intended for everyday use, and a delay of up to a week until Apple approves the release represents A LOT of trouble for us, your customers. I'm pretty sure you're aware of that.

   I don't state this in an angry matter, but as an advice so that in future releases you take this in account and have us notified AS SOON AS THE BUG IS FOUND (no matter the beta release), so that it is our choice to update the OS version having the knowledge that the software won't work as expected.

   I really hope the approval goes down quickly. Right now I have a bunch of post-it notes all over my working place with all the transactions pending to capture once your app works as it should.

   Have a nice day.

   PS. Besides this glitch, your app is awesome. Please don't encourage us users to think otherwise.

   Posted 1 year ago #
5. 

   Akhat
   

   Replying to @mandin82's post:

   Thank you for expressing your opinion in a friendly manner. This is the first situation when I personally face an OS upgrade not compatible with the app's version, so it is possibly my mistake of not giving a clear notice about it. I answered many questions from different users why the app was not compatible with pre-releases of iOS4, but giving a direct straightforward notice would definitely be very useful. Whenever next time it happens this way with a major OS update, I will pay special attention to the issue not only answering questions, but also giving away direct announcements.

   I do hope that Apple will release the update in the shortest terms. We wrote a special letter to them asking for that.

   Posted 1 year ago #
6. 

   Boogieman
   Member

   Waiting for an update for OS 4! Will ibear support multitasking after this update?

   Also there is one minor problem with keyboard. Previously when you start the app the cursor automatically appears in password field and keyboard opens. Now after OS 4 release you need to do it manually every time you start the app.

   P.S. Please add calc to this app!!!

   Posted 1 year ago #
7. 

   jacko
   Member

   Hola, acabo de descargar la actualización del ipod touch OS4 y ya no me funcionan los números para digitar transacciones. Tengo la versión pagada del money. Que hago?

   Posted 1 year ago #
8. 

   iPitcher
   Member

   Akhat, it's ones again bullshit! Sorry for the way that I do express my thoughts. But I can NOT do that in a friendly way, because you are saying some bullshit excuses instead of taking the truth and making change for the future. Means as soon you are finding excuses you won't change!!!
   But the truth is very simple:
   Your current version for the 3.x.x OS has an unforgivable error - it can NOT operate with the numbers that are inputed any different way from your calc numeric keypad! Agree that it never worked with "paste" feature! So not there is NO way to keep using the program under iOS4!!!
   I am CIO of the big retail company and you won't deceive me in that horror story of you and your programmers struggling with blazing steel with the bugs and OS incompatibilities!! Assume that you deceive your customers by saying all that touching stories of you rushing for the new working version against ugly Apple policy, because there are millions of other examples of the other companies who care for their face and customers, in the world! Assume that you didn't give a damn of that issue, say I'm sorry folks, won't happen again, the current solution is....
   Think of that.

   Posted 1 year ago #
9. 

   Akhat
   

   Replying to @iPitcher's post:

   Hello iPitcher. I am not giving any excuses. I am saying that we tried to fix the issue as quickly as it was possible, and are now releasing a free update to make the app (which originally was intended to work with the previous OS) compatible with iOS4.

   The current solution is to wait till the release of version 4.0.8, and be friendly. If you care about the product, help us to upgrade it. I am sorry I did not give a direct announcement earlier about holding with updating to iOS4. Many other things you've said are not very much inspiring, and in my opinion are unfair. I know because I see how all of us at iBear care about the project and how much it means to everyone.

   Posted 1 year ago #
10. 

    iPitcher
    Member

    Ok, I will very friendly ask you:
    Do you assume as an error the behavior of the version 4.0.7 not working with paste feature?
    Do you assume as an error the behavior of the version 4.0.7 not accepting numbers in the entry field inputed via built-in keyboard?
    Because as an IT person I do understand how things work and that those two bugs are of the same nature, of the same basis: wrong format mask of the entry field or it's triggering.
    If yes and if you care of the product and customers then Why you did not fix that wrong behavior of the version 4.0.7?
    If you'd done that the thousands of customers would NOT have experienced these problems!
    And get it as it is.... I do your job now! Because this kind of questions YOU PERSONALLY should have applied to YOURSELF instead of finding reasons why these errors still there...

    That's all I wanted to bring to you. If you think that my posts are offensive or get the reputation of your company down - remove them. I won't mind it. But I care of your customers instead of you and it gets me pissed off...

    Thanks for being openminded.

    Posted 1 year ago #

RSS feed for this topic

Topic Closed

This topic has been closed to new replies.