Last Updated: 23 November 2021 (View Previous Version)
We at iBear, LLC (“iBear” or “we”) have developed our products and services with your privacy in mind since our company began.
When you use our Apps, you give us data directly through your interaction with the Apps and from third parties.
Personal information we collect may include:
First and last name
Numerical identifier that we use for you at iBear
Username and password
E-Mail Address (for setting up an account)
Device name and ID
Device IP and MAC address
Account and transaction information
Any personal data that you decide to include in the free text forms that are available in the Apps (e.g., photos, attachments, etc.).
Other information that you may provide.
If you contact our customer support, then we may also receive information from you as part of that interaction. Usually, this is your email address, name, and unique identifying information about your device.
As we further describe below, we may also get information from your device and how you use our websites and our Apps. We collect this information through “cookies”, small files placed on your device that provide us technical data about your use of the Apps that we use to optimize the Apps and provide you with excellent service. These cookies will collect information such as operating system, device type, and app navigation.
General Information consists of information that is anonymous in nature and does not identify you as an individual. When you utilize one of the Apps, our server automatically records certain information, which is sent by your computer or mobile device and stored in log files. This includes your device IP address, unique device identifier, browser type, ISP or carrier name, and similar data. We use this information for statistical and other internal business purposes to optimize the Apps.
We do not request your location data, but your IP address may share your country or more specific location information.
To manage and develop our Apps, we need information from you, which includes personal data. The purpose of processing this personal data includes:
Enabling our support team to contact you regarding support requests
Protect our Apps and our users
Improve our user’s experience within our Apps
Create accounts and manage information within the Apps to make the Apps useful to you.
Analytics. Analytics are important to help us manage, protect and provide the Apps by obtaining information about how our users interact with them. For example, we will receive the length of time spent in a session within the Apps, aggregate, non-specific geographic data, and crash data. Some Apps have the ability to send bug reports to iBear, which include the user’s email address and an optional description of the problem, along with some auto-generated technical information. These reports are strictly voluntary and are only sent when the user after reviewing them expressly grants permission.
iBear may combine your usage information with that of others in a way that does not identify you. We use this anonymized and aggregate data for conducting analytical research, performance tracking, and benchmarking.
Communications. We use the personal data you have previously provided when we communicate Apps updates, service information, or educational and/or marketing emails about how to interact with the Apps. Shortly after you create your account, we will send you educational emails to explain the Apps in more detail and highlight key features that are offered. All of our email communications will include a link to unsubscribe if you no longer wish to receive that type of communication. Please be aware there is a short delay between when you unsubscribe and when all our systems are updated to reflect that request. We try to minimize the possibility of this occurrence and apologize if this happens to you.
We may also communicate with you via push notifications to your mobile device. You may opt-out of receiving these by adjusting your mobile device’s notifications settings.
iCloud. Some Apps may offer you the opportunity to store your data in your iCloud. Your iCloud account is with Apple, not with iBear. When you turn on iCloud Sync on your device, the App will copy your app device data to your private iCloud account. The App will keep the data on your device and the iCloud container in sync. iCloud Sync also allows you to have the app data in sync between several devices that use the same iCloud account. Information stored in iCloud is treated in accordance with Apple’s privacy policies. iBear is not responsible for and cannot control how third parties, including Apple, handle or protect your data.
Money Pro Sync. Money Pro Sync enables users to share data across platforms and devices, and among other users. This is accomplished through our cloud infrastructure hosted in AWS. You can create a Money Pro account by providing a display name, email, a profile photo, and other information (as described above). iBear stores this information in the U.S. to allow you to access it from any of your devices. Your display name and profile photo can appear alongside any data you share with other users.
Multi-Factor Authentication (MFA) is an optional feature that adds an extra layer of protection on top of your password. MFA is optional, but highly recommended All information stored in your Money Pro account is encrypted at-rest within the Apps and is transmitted over an encrypted connection.
Online Banking. Some of our Apps, such as Money Pro, offer enhanced online banking services via subscription. Online Banking downloads your financial data from your financial institutions to the Apps. Online Banking allows you to choose what information to share.
Apps will automatically register you with iBear’s service provider that is compatible with your financial institution, and will share your financial institution username and password, which will be transmitted over an encrypted connection. Once your identity has been verified by your bank, the App downloads your account data over an encrypted connection.
If you subscribe to our online banking service, we will share your information with one of the following service providers through which your information will be transmitted to and from your financial institution:
Your use of Online Banking is explicit acknowledgement and consent for our service provider, in connection with the provision of its services, to access, collect, use, process, adapt, store, transfer and delete your information (including without limitation your financial institution account data) in accordance with their own privacy policies. Please note that our online banking providers have their own privacy policies that describe their data processing and sharing relationships necessary to provide their services.
We use your data to provide, develop and maintain the Apps. We also use your data to operate our business and secure our rights (including defending our rights). We use your data to provide our services via the Apps, but we also use your data to prevent and detect fraud, enable you to better develop your relationships with other providers (e.g., your bank), resolve disputes, investigate security incidents, and comply with legal obligations.
AWS Pinpoint: We use Pinpoint for app analytics and marketing, including details about how the Apps are used.
Apple Sync: Our Apps may be synced between user devices using Apple’s iCloud.
Flurry Analytics: We use Flurry Analytics to analyze how users utilize the Apps, and use this information to monitor, maintain, optimize, audit, analyze, and improve our Apps, and develop new products. Click Here to opt out of being tracked by Flurry.
Google Analytics: We use Google Analytics to measure our website performance, user interactions, device and user demographics, and other technical details about the Apps.
Google Firebase: Our Apps use Google Firebase to provide notifications to Money Pro users.
Other Contractors: In addition to those providers listed above, we also contract with other third-party companies to provide additional services , including:
User Support: User support communications, including any information provided by the user.
Server Administration: Server maintenance and management, including troubleshooting and log review where necessary.
Affiliates: We have established relationships with other companies (“Affiliates”) for them to offer their products or other information through links presented in some of the Apps, and we may share some of your information with that Affiliate if you elect to click on one of those links. Note that if a link takes you away from the App you are using, you will be subject to the privacy practices of the company that provided the link, as we do not control how they process or protect your data.
We share your data if necessary for safety, security or legal compliance, and we also understand the importance of keeping your information safe and secure. We make reasonable efforts to protect your personal data and ensure the security of our systems. We employ certain methods for protecting your data, including encryption of the data stored in our Amazon cloud services.
You have certain rights with respect to your personal information. These rights include the:
Right to access your personal data
Right to correct or update your personal data
Right to restrict processing of your personal data
Right to portability
Right to withdraw consent if you have previously given it
Right to file a complaint with a data protection authority.
If you want to submit a request regarding your rights, please contact customer support. Please note that we may need to ask you for more information to validate your identity and process a communication request from you (e.g., service request).
We retain your personal data for as long as necessary to fulfill one of our legitimate business purposes or comply with a legal request, and within the restrictions placed on us by law. We may also choose to anonymize certain information you have provided to us, so that it can no longer be attributed to you, if we retain it for longer periods of time.
Our Apps are not intended for users under the age of 16, and we do not knowingly collect any personal data from children under 16. If we become aware that a person submitting information is under 16, we will attempt to delete the information as soon as possible.
The Privacy Officer at iBear is responsible for all data protection and privacy matters. You can contact our Privacy Officer at:
ATTN: Privacy Officer
PO Box 507, Crystal Bay, NV 89402
United States of America
To process any requests, we will need to have information from you that is sufficient for us to identify you. We may need to contact you for more information.
For all other questions contact us: support.ibearsoft.com, or write to us at:
PO Box 507, Crystal Bay, NV 89402
United States of America